In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

Many companies looking for a highly customizable CRM solution are attracted to the idea of an open-source CRM option. And they certainly have reasons to go that way: No user-based license fees ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

These are all valid and accurate points, but they don't tell the whole story. By the time most companies discover the reality of open-source CRM solutions, they've already taken the plunge. In this ...