Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.

Virgin Media O2 (VMO2) is taking the next steps on its customer service overhaul with a reorg that includes significant ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...