Trafalgar has launched the latest modules in its eLearning program for agents, after good feedback on the initiative. The latest modules, which form part of the Level 2 series of the program, include ...

McDonald's plans to open an additional 4,000 stores this year, reports Chief Learning Officer. The initiative will require the use of more virtual learning modules that make it easy for franchise ...

Most companies look at training all wrong. It’s not that they aren’t teaching people how to do their jobs; it’s that they aren’t looking at what training really is: building an employee up to becoming ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. These are a critical part of the Customer Security Programme launched in ...